Everything we’ve published.
Articles and unsponsored reviews on how software gets marketed and sold. Newest first.
Tools & AnalyticsSalesforce buys Loops to make Tableau explain why your numbers moved
Salesforce is buying AI analytics startup Loops and folding it into Tableau, aiming for dashboards that explain changes before you ask.
Sienna Mcpherson · 4 min read
DistributionHoneyjar launches an AI PR agent that pitches reporters, but says when you're not ready
Honeyjar's AI drafts pitches and finds reporters, but its founders say it's built to tell you when you're not ready for coverage.
Sienna Mcpherson · 5 min read
AIGoogle's new Gemini agent gets its own Workspace email address and a seat in your inbox
Google's new Gemini agent has its own Workspace email and memory, putting a non-human teammate inside marketing's daily tools.
Sienna Mcpherson · 4 min read
AIAnthropic bans Claude-powered content networks built to sway AI answers
Anthropic's new Claude policy bans content networks built to sway AI search and chatbot answers, effective Nov 12.
Sienna Mcpherson · 4 min read
AIChatGPT's Intelligent UI builds calculators inside the chat, and SaaS lead-gen tools are in its path
GPT-6's Intelligent UI builds calculators and charts inside ChatGPT, putting SaaS lead-gen tools in direct competition with the chat itself.
Sienna Mcpherson · 5 min read
PositioningThe Document Foundation writes down six conditions for adding AI to LibreOffice, and says none are met yet
LibreOffice's maker published six conditions an AI feature must meet before shipping, and says none currently qualify.
Sienna Mcpherson · 5 min read
AIOpenAI recruits software vendors to train its models on their own products, starting with Ironclad
OpenAI trained GPT-6 Astra on Ironclad's contracting workflows and is inviting more software vendors to apply for the same deal.
Sienna Mcpherson · 4 min read
MessagingOpenAI watermarks ChatGPT and Codex text in the EU, and editing cuts detection from 92% to 66%
OpenAI's EU watermark for ChatGPT and Codex text is easy to edit away, which matters for any marketing team using AI content tools.
Sienna Mcpherson · 4 min read
PricingChargebee's billing overhaul shows how CodeRabbit, Gorgias and Zapier actually price their AI features
Chargebee rebuilt its billing catalog for AI pricing in 2026, and its named customers show how credit, action and outcome billing works.
Sienna Mcpherson · 4 min read
PricingCloudflare starts charging AI agents per API call, and four companies are already collecting
Cloudflare's new gateway lets sites and APIs charge AI agents per request, and four companies are already running paid traffic through it.
Sienna Mcpherson · 4 min readGoogle's helpful-content guidance now calls fabricated author bios deception, and ghostwritten SaaS blogs are exposed
Google now calls fake AI author bios deception in its core content guidance. Here is what changes for SaaS blogs and comparison pages.
Sienna Mcpherson · 4 min read
AIOpenAI launches Dots, an always-on agent that watches for you but can't act on what it finds
OpenAI's Dots agent can watch your stack round the clock, but it can only read and take notes, not act.
Sienna Mcpherson · 4 min read
SearchGoogle tells sites to fact-check AI content before publishing, and the rule now reaches your title tags
Google's Oct. 1 guidance update adds a mandatory fact-check step for AI content, and extends it to titles and metadata.
Sienna Mcpherson · 4 min read
MessagingSalesforce agrees to buy Listen Labs, giving marketers an AI shortcut to test messaging before real customers see it
Salesforce is buying Listen Labs, putting AI-run customer interviews and simulated reactions inside the CRM marketers already use.
Sienna Mcpherson · 4 min read
DistributionReddit shuts off RSS in November and its public API by March, and marketers lose a free window into its communities
Reddit is ending RSS support in November and its public API by March 2027, cutting off free tools marketers use to track its communities.
Sienna Mcpherson · 4 min read
DistributionOpenAI opens an enterprise marketplace with 32 partners, and there's no checkout button yet
OpenAI's DevDay marketplace routes enterprise AI budget to 32 partners like HubSpot and Salesforce, with no checkout or revenue share yet.
Sienna Mcpherson · 4 min read
AIBraze opens its AI assistant to Claude and ChatGPT, and its CEO says the dashboard still wins the review
Braze adds self-serve AI decisioning and automated campaign QA, and opens itself to Claude and ChatGPT, but keeps its UI as reviewer.
Sienna Mcpherson · 4 min read
PositioningSoftware has the shortest average CMO tenure of any industry, at 27 months
Software CMOs have the shortest average tenure of any industry, and most 2026 hires have never done the job before.
Sienna Mcpherson · 4 min read
PricingRevenueCat data shows annual SaaS trials converting best at 30 days, not 14
A RevenueCat study of 17,000+ apps finds 30-day trials convert best on annual plans, while most B2B teams still default to 14.
Sienna Mcpherson · 5 min read
PricingSalesforce, HubSpot and Atlassian are now pricing AI agent access separately from seats, and the rates don't agree
Salesforce, HubSpot and Atlassian are metering AI agent access separately from seats, at rates that differ by up to 1,200x.
Sienna Mcpherson · 4 min read
DistributionGoogle Ads adds IP address and timestamp matching to Customer Match, and it must be uploaded unhashed
Google Ads adds IP and timestamp matching to Customer Match — unhashed, and unavailable in the EEA, UK and Switzerland.
Sienna Mcpherson · 4 min read
PricingTwo in three top AI companies now charge by usage, and Stripe says pricing pages haven't caught up
Stripe's data shows two-thirds of top AI companies now bill by usage, and localized pricing drives real revenue gains.
Sienna Mcpherson · 4 min read
PositioningGorgias put its own AI agent in a public benchmark, and published every place it lost
Gorgias benchmarked its AI agent against 17 rivals in public and published where it lost. SaaStr says more B2B vendors should do the same.
Sienna Mcpherson · 4 min read
SearchGoogle search referrals to publishers dropped 40% this year, and AI still isn't filling the gap
Google Search referrals fell 40% year-over-year and Discover fell 34%, while AI referral traffic remained flat at 0.01% of pageviews.
Sienna Mcpherson · 4 min read
AIAI agents are running your GTM stack, and a third of ops teams can't say how many
93% of GTM teams run AI agents; a third can't count how many, and 30% found one acting with no audit trail.
Sienna Mcpherson · 4 min read
DistributionSoftware companies' creator video use jumped 55% this year, and AI is already citing it in shopping answers
B2B software's creator video use is up 55% this year. IAB data shows AI shopping tools already weigh creator reviews in their answers.
Sienna Mcpherson · 4 min read
PositioningMartech category labels have stopped describing products, and a blind test shows buyers can't tell CRMs apart
Vendors reshuffle category labels every year, but a blind test found buyers can't tell rival CRMs apart on messaging alone.
Sienna Mcpherson · 4 min read
Tools & AnalyticsMarketo's co-founder launches Phave, an AI marketing platform priced by reach, not database size
Marketo co-founder Jon Miller launches Phave, AI marketing automation priced by monthly reach, not database size.
Sienna Mcpherson · 4 min read
SearchGoogle adds AI Max reporting, two years after advertisers called it a black box
Google promises AI Max reporting that shows which search term, asset and page earned a conversion, after two years of black-box complaints.
Sienna Mcpherson · 4 min read
Tools & AnalyticsIAB gives AI ad-buying agents a shared proposal format, and measurement contracts get a template
IAB Tech Lab and IAB released standards for AI ad-buying agents and measurement contracts, both open for comment through Oct. 22.
Sienna Mcpherson · 4 min read
AIChatGPT's share of AI prompts fell to 50% from 70% in six months, and most GEO dashboards still watch only one assistant
ChatGPT's share of AI prompt volume fell from 70% to 50% in six months as Gemini and Claude gained ground, per Comscore.
Sienna Mcpherson · 4 min read
PositioningOpenAI now discloses when its AI misbehaves, and few software marketers have written their own accountability document
OpenAI just started disclosing its AI's failures. A school district already wrote the accountability document most vendors still lack.
Sienna Mcpherson · 4 min readSaaStr's inbound agent runs on renewal data, which marketing usually doesn't own
The reusable part of SaaStr's agent teardown is the build order: renewals first, and acquisition inherited the corpus.
Sienna Mcpherson · 4 min readAI job-loss expectation rises with income and awareness, and that describes your buyer
Pew's 37-country survey finds job-loss expectation rises with income and AI awareness - the two things that define a software buyer.
Sienna Mcpherson · 4 min readGross margin is now a benchmark metric, and a great magic number can mean you under-invested in marketing
The new benchmark adds gross margin and gross retention, and says a great magic number may mean you under-spent on go-to-market.
Sienna Mcpherson · 5 min readGoogle can pick a stranger's domain as your canonical, and Search Console won't show you the traffic
Identical framework error screens can cluster unrelated sites, and the canonical Google picks may sit on a domain you do not own.
Sienna Mcpherson · 4 min readGoogle's Search profile bar drops to 10,000 followers, and yours may already exist unclaimed
Google cut the Search profile threshold to 10,000 followers and says it does nothing for ranking. The payoff is Discover.
Sienna Mcpherson · 4 min readSaaStr wrote 214 free articles about Replit, and what earned them was one engineer nobody reassigned
SaaStr itemised 214 free articles, 5.9M impressions and $0 paid. The part that earned it was a headcount decision, not a campaign.
Sienna Mcpherson · 4 min readHubSpot now scores how complete your context is, and its 3.6x proof compares AI users with non-users
HubSpot's Unbound26 release scores your data completeness. Its headline 3.6x figure is measured against customers using no AI.
Sienna Mcpherson · 4 min readBlocking AI training no longer costs you Googlebot, and it still won't keep you out of AI answers
Cloudflare split training from search crawling on September 15. The setting most marketers will reach for does not do what they think.
Sienna Mcpherson · 4 min readAI search is now the top media challenge, and buyers are answering it with brand spend
The IAB makes AI-driven search the top media challenge, and the budget it unlocked is going to brand, not tactics.
Sienna Mcpherson · 4 min readGoogle has started paying for grounding, and the panel shows earnings but not usage
Google's AI contribution pilot pays when pages shape an AI answer, and shows a monthly figure with no usage behind it.
Sienna Mcpherson · 4 min readHarvey puts an ex-lawyer in every deployment, and now certifies people it doesn't employ
About 180 ex-lawyers sit inside Harvey deployments, the post-sales ones carry a quota, and outsiders can now be certified for the job.
Sienna Mcpherson · 4 min readThe same 3-4 word query now drives 46% of paid conversions and almost no organic clicks
Longer searches now carry 46% of Google Ads conversions and 0.3 organic clicks per 100 impressions. Same query, opposite outcome.
Sienna Mcpherson · 4 min readThe FTC wants three facts disclosed on a personalized price, and it never mentions business buyers
A three-part disclosure test for personalized prices, a Sept 25 comment deadline, and total silence on business buyers.
Sienna Mcpherson · 4 min readOnly 16% of CMOs feel able to defend their AI spend, and the price of it is still subsidized
Boards want proof AI spending works. Only 16% of marketing leaders feel able to give it, and the price is still subsidized.
Sienna Mcpherson · 4 min readContent marketing hit a 12-year performance low, and AI adoption does not explain it
Only 13.9% of content marketers report strong results. The survey blames the practices teams dropped, not AI adoption.
Sienna Mcpherson · 4 min readAutomated campaigns take 12% of US ad spend, and Google's targets no longer beat themselves
AI campaign types now take 12% of US ad spend, and Google's target bidding changed underneath them.
Sienna Mcpherson · 4 min readGoogle's geo experiments go global, and its new uplift metric counts conversions, not customers
Meridian GeoX is generally available worldwide and Google Ads gains a Data Strength Uplift metric. Only one fits a B2B software budget.
Sienna Mcpherson · 4 min readGoogle may still judge your site on the programmatic pages you already deleted
Mueller says cleanup and re-earning trust are two different jobs, and only the first one is fast.
Sienna Mcpherson · 4 min readGoogle's EEA rebuild gives aggregators the top unit, and splits your rank data by region
Google's DMA redesign puts comparison sites above direct suppliers in Europe, and makes one global rank number a blended average.
Sienna Mcpherson · 4 min readMore than half of web requests are automated, and retargeting is where the budget leaks
Bots are over half of web requests. Agencies say retargeting pools are the casualty - and llms.txt enforces nothing.
Sienna Mcpherson · 4 min readA B2B ChatGPT ads test matched 336 clicks to 146 companies, and only five fit the ICP
Published CPCs run $4.41 to $22.89 with no OpenAI benchmarks, and the one B2B test that checked found five ICP matches in 146.
Sienna Mcpherson · 4 min readAgencies are capping their AI agents' tokens, because a rule in a prompt is only a suggestion
Agencies are adding audit logs and token caps to agentic tools. The limits that hold live in permissions, not prompts.
Sienna Mcpherson · 4 min readYour old product name wins the AI answer, because it matches the question
The wrong claim about your product is usually one of your own, still sitting on a page nobody has opened in three years.
Sienna Mcpherson · 5 min readAI orders on Shopify grew 15x, and the checkout underneath still assumes a human
Agents are placing orders and spending budgets. Only one side of that transaction built logs, caps and named owners.
Sienna Mcpherson · 5 min readGoogle's traffic grew 10.72% while its clicks to sites fell, and GA4 files the gap as direct
Google US traffic is up 10.72% while clicks out fall, and GA4 files the difference under direct.
Sienna Mcpherson · 4 min readCalifornia starts taxing SaaS on January 1, and how you invoice decides the size of the bill
SB 122 pulls software into California sales tax from January 1. The exemptions turn on how the contract is written, not who sells it.
Sienna Mcpherson · 4 min readYour AI visibility score is now a commodity, and moving it is still nobody's job
Three vendors and one agency published the same admission in two days: counting AI citations is solved, changing them is unassigned.
Sienna Mcpherson · 5 min readSoftware buyers will self-serve a $25,000 purchase, and only 17% of vendors can take it
Buyers converge on a shortlist faster than ever, then stall at the quote. Agents do not stall - they fail.
Sienna Mcpherson · 5 min readAI Mode stopped citing sources on Gemini 3.8 Flash, and only paid subscribers could see it
A model swap briefly killed AI Mode citations on the paid tier - the one most visibility tools never check.
Sienna Mcpherson · 4 min readGoogle keeps AdX, and the new bid transparency goes to publishers, not advertisers
A judge rejected the AdX breakup for behavioral remedies. Every new disclosure runs to publishers, not the advertisers buying.
Sienna Mcpherson · 5 min readGoogle's Ads MCP server is read-only, so agents get write access from vendors first
Google shipped a read-only MCP server for Ads. The write path is arriving from connectors instead.
Sienna Mcpherson · 4 min readOnly SEO tools are requesting your markdown, and Claude Code reads your docs instead
The format debate is a distraction. What agents actually fetch is documentation and pricing - pages most marketers do not own.
Sienna Mcpherson · 4 min readForum threads now feed Google and AI answers, and 30 of 71 Cloud 100 subreddits feed nothing
Ahrefs and Foundation data show forum threads feeding Google and AI answers, while most B2B software communities earn no citations.
Sienna Mcpherson · 5 min readChatGPT ads open self-serve in Europe, but your buyers are on the ad-free tier
Self-serve ChatGPT ads are now open across Europe. The catch for B2B: your paying buyers never see them, and ads don't buy AI citations.
Sienna Mcpherson · 5 min readSearch Console now counts your AI impressions worldwide, but not the clicks
Google finished the worldwide rollout on Aug 31. You get AI Overviews and AI Mode impressions in Search Console, but no click data.
Sienna Mcpherson · 5 min readHalf of Linear's work is agent-created, and Salesforce says its UI isn't the product
Agents create half the work inside Linear and Salesforce says its UI isn't the product. What that changes for software marketers.
Sienna Mcpherson · 5 min readWebMCP goes live, and your signup flow becomes something agents can call
OpenAI, Shopify and Cloudflare shipped WebMCP into live products. Your funnel is now a tool list, and nobody can measure it yet.
Sienna Mcpherson · 5 min readGoogle splits site reputation enforcement by region and names four tests
Site reputation manual actions stop applying inside the EEA on August 30, and Google published its four review factors.
Sienna Mcpherson · 5 min readAI answers name your product, then recommend a competitor
Being named in an AI answer, being cited, and being recommended are three different scores. Most software teams track only the first.
Sienna Mcpherson · 5 min readPricing is positioning: what your $29 really says
Every price is an argument about who the product is for. Most software makes the wrong one.
Dana Levin · 7 min readThe first 100 users won’t come from Product Hunt
Where early software users actually come from, and why launch day is the least of it.
Sienna Mcpherson · 7 min readStop explaining features. Start naming the problem.
Feature lists describe the product. Buyers are shopping for the problem you remove.
Dana Levin · 6 min readChurn is a marketing problem before it’s a product one
Most cancellations are promises the marketing made and the product never agreed to.
Sienna Mcpherson · 7 min readThe positioning audit: twelve questions that reveal what you’re actually selling
Most software doesn’t have a marketing problem — it has a clarity problem. Run this audit before you write another word of copy.
Dana Levin · 14 min readPageviews.ai review 2026: the best Google Analytics alternative for software marketers
Privacy-first, AI-powered and priced for growing teams. Our full, unsponsored verdict.
Sienna Mcpherson · 12 min read